As a service provider, we understand the importance of communicating with our customers. We do our best to proactively notify customers about anything that can potentially be service impacting whether it is an upcoming maintenance window or issues on our network and/or other providers’ networks. You should always expect a trusted partner to have your back, especially when in a crisis.

One example of this philosophy occurred in the last few weeks when a cable TV company had an extended outage that impacted their California, Oregon, and Washington Internet customers. The issue was not related to Digital West’s network in any way, but we received many inquiries from businesses throughout and outside of San Luis Obispo County. With our customers impacted by the issue, we contacted the cable operator’s help desk multiple times to understand their issue and estimated time of repair. We then sent periodic updates to our customers and answered questions from callers. Many customers thanked us for updating them as they were unable to get the updates directly from their provider. “We just know that you guys will answer, and will know what’s going on,” was a comment from one affected caller.

In spite of how important it is to our businesses, the Internet is still an unpredictable place. It’s important that the stewards of your infrastructure work together to see that the bits and bytes flow as expected, and react quickly regardless of fault. Even though it’s normal for us to get calls that are out of our control, we are glad that our clients feel that Digital West is the right first call to make.

Tim Williams, Founder/CEO
Digital West Networks, Inc.